Remember to think ahead and consider the scalability of your infrastructure as you develop your strategy. You won’t know if your conversational AI initiative is paying off unless you know what you want to gain by using the technology. There’s a right way and a wrong way to employ gamification for contact center agents. Conversational […]

When we give the machine a similar example, it can figure out the outcome. However, like a human, if its feed a previously unseen example, the machine has difficulties to predict. All modern ad platforms now factor machine learning into their algorithms. Managing successful campaigns requires an understanding of the machine learning in each ad […]

The customer can place an order on WhatsApp by clicking on the button Purchase from WhatsApp. Then the customer will be redirected to the WhatsApp application to complete the order. I read an article on Medium the other day (need to link here) — which piqued my interest. Bots / ChatBots nowadays are like webpages […]